Q: Do you treat pets other than cats or dogs?

A: Our practice is presently limited to the medical and surgical care of cats and dogs.

Q: Can I request a certain doctor?

A: Yes. When you call for an appointment, we will let you know when the doctor you are requesting is available. There will be times when certain doctors are in surgery or caring for hospitalized cases and be unavailable. We hope you will be able to meet all our doctors at some point and be comfortable seeing any of them.

Q: What is your vaccine protocol?

A: We follow the American Animal Hospital Association guidelines for dogs and the Association of Feline Practitioners guidelines for cats. Our general philosophy is to vaccinate less frequently and more selectively in accordance with newer ideas in preventative health care. Be advised that state law requires a doctor examination with many vaccines.

AAHA canine vaccine guidelines:
https://www.aaha.org/guidelines/canine_vaccination_guidelines.aspx

AAFP feline vaccine guidelines:
https://www.catvets.com/guidelines/practice-guidelines/feline-vaccination-guidelines

Q: What do I do if my pet has a medical emergency?

A: If during our regular business hours, call to let us help you assess the situation and we will get you right in to be seen. If after hours, there are 3 nearby all night and weekend emergency hospitals that we work with on a regular basis. Below is the contact information for each. Our doctors can usually be reached on their cell phones after hours if you have a medical concern or problem you need to discuss. Call our office number, and the recording will give you the numbers to call.

Emergency Animal Hospital Northwest Austin
eahnwa.com
12034 Research Boulevard
Austin
512-331-6121

Central Texas Veterinary Specialty and Emergency Hospital
ctvsh.com
301 Chisholm Trail
Round Rock
512-982-0535

Heart of Texas Emergency Center
heartoftexasvets.com
115 East Old Settlers Blvd
Round Rock
512-351-4333

Q: What forms of payment do you accept?

A: We accept cash, checks, and all forms of credit and debit cards. Payment is normally due at the time of services.