Q: Do you treat pets other than cats or dogs?
A: Our practice is presently limited to the medical and surgical care of cats and dogs.
Q: Can I request a certain doctor?
A: Yes. When you call for an appointment, we will let you know when the doctor you are requesting is available. There will be times when certain doctors are in surgery or caring for hospitalized cases and be unavailable. We hope you will be able to meet all our doctors at some point and be comfortable seeing any of them.
Q: What is your vaccine protocol?
A: We follow the American Animal Hospital Association guidelines for dogs and the Association of Feline Practitioners guidelines for cats. Our general philosophy is to vaccinate less frequently and more selectively in accordance with newer ideas in preventative health care. Be advised that state law requires a doctor examination with many vaccines.
Q: What do I do if my pet has a medical emergency?
A: If during our regular business hours, call to let us help you assess the situation and we will get you right in the clinic. If after hours, call either the Emergency Animal Hospital Northwest Austin on Highway 183 or the Animal Emergency Clinic Central Texas in Round Rock on Interstate 35 . Our doctors can also usually be reached on their cell phones after hours if you have a medical concern or problem you need to discuss. Call our office phone, and the recording will give you one of the doctors’ cell phone number.
Q: What forms of payment do you accept?
A: We accept cash, checks, and all forms of credit and debit cards. Payment is normally due at the time of services.